Actions mean much more than words which is why Steve Ritchie has a plan of action for Papa John’s and their future as a company. While a member of their team may have used hurtful language and shown insensitivity, their new chief executive officer wants the world to know that they are much more than just his actions. At Papa John’s there are more than 120,000 individual team members who are dedicated to their company and communities.
When these events took place this summer, Steve Ritchie went through one of the hardest weeks of his life. After working for Papa John’s for 22 years, he knew that he could do better than the example that had been set. Upon becoming the CEO, Steve Ritchie immediately began to plan ways to make Papa John’s better. Not only does he want to improve the relationship between their company and the customers, but he also wants to make sure that the quality of their products and service improves as well.
Steve Ritchie Papa John’s and the rest of the team at Papa John’s is listening to what people have to say. They are even bringing in a team of experts from outside of Papa John’s to help them identify what their problems are. In addition, they know they have many strengths that they can continue to build upon. While Steve Ritchie took a trip across the United States to listen to what people had to say about Papa John’s, he’s not the only executive to be getting out there. The senior management team of Papa John’s will be doing a lot of traveling to find out what people have to say.
Leading these efforts to make Papa John’s better is important to Steve Ritchie. As their CEO he knows that it’s going to make more than an apology to get the company back on track. He empathizes with those who were hurt by the experience and is willing to do whatever it takes to prove that they are moving forward as a company. At Papa John’s, Steve Ritchie knows that it’s important to listen to their community. Know about Ritchie’s salary here.