The Securus Technologies company specializes in communications platforms for corrections institutions, law enforcement agencies, and safety organizations. They have over 3,400 clients and more than 1,200,000 inmates and their families for whom they serve with their fine products.
Securus platforms work with Android phones, iPhones, tablets and traditional landline phone setups. They have several different plans including direct billing, prepaid calling, collect call billing, and inmate debit where the charge is made to the inmate’s account. There is a very popular video calling plan where both parties to the call can view one another if a webcam is present at each end of the call. Also available is a unique money transfer service, email and Jail Voicemail.
The inmates look forward to their calls as they get news and happenings that are going on with family and in the world, and the families get to keep tabs on their loved ones.
Unfortunately, a competitor of Securus, GTL, recently lambasted Securus as being an inferior and very costly service and the “fact” that Securus could not hold a candle to the success of GTL. The tirade went on and on with half-baked examples and pricings that had no hold on reality. If fact the figures and examples that were used seemed to come out of the village idiot school of thought.
Securus decided to put a stop to the madness and offered a challenge where each company would put forth their individual metrics to be supervised by an independent, disinterested third party.
As soon as the challenge was made public, there was nothing but silence coming from the GTL side. Soon Securus received a memo stating that GTL would not be participating in the challenge. That settled the issue, and the truth won again.